Refund policy
Return & Replacements
At Worth & Wear, every product is custom-printed individually after your order is placed. Because of this, we do not accept standard returns, refunds, or size exchanges for incorrect size selection, change of mind, or personal preference.
However, we value your experience and will provide a 100% free replacement if your order arrives with a manufacturing, printing, or fulfillment error on our end.
1. Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, has a printing error, or is different from the size/design you ordered, we will provide a free replacement at no additional cost.
Mandatory Unboxing Video
To be eligible for a free replacement, you must record a continuous and unedited unboxing video while opening your package for the first time.
The video must clearly show:
-
The package and shipping label
-
The package being opened
-
The complete product
-
The defect, damage, printing issue, or incorrect item
Reporting Time Limit
You must report the issue and email us the unboxing video within 4 days of the delivery date.
Please send your claim to:
[worthandwear.store@gmail.com]
Claims submitted after 4 days of delivery may not be eligible for replacement.
Please note: Without a valid unboxing video, we may not be able to verify the condition of the product at the time of delivery, and the replacement request may not be accepted.
2. Size Exchanges & Customer Mistakes
Please carefully review our Size Chart before placing your order.
Since our garments are printed specifically after an order is placed, we do not offer returns or free replacements for incorrect size selection.
If you are unsure about our oversized fit, we strongly recommend measuring a T-shirt you already own and comparing its measurements with our Size Chart before placing your order.
We are unable to accept exchanges or replacements for:
-
Incorrect size selected by the customer
-
Change of mind
-
Personal preference
-
Incorrectly entered order information
-
Differences in fit preference
3. Order Cancellations
Orders can be cancelled within 2 hours of placing the order.
After this period, production may begin at our printing facility. Once production has started, the order cannot be stopped, cancelled, or refunded.
4. Replacement Process
If your replacement request is approved, Worth & Wear will arrange a replacement product at no additional product or shipping cost to you.
Replacement availability may depend on the availability of the originally ordered product.
Worth & Wear reserves the right to review each replacement request individually and may request additional photographs or information when necessary to verify the issue.